Frequently Asked Questions

HOW DO I TRACK MY ORDER AFTER ORDERING?

Once your order has been processed, packaged, and dispatched, you will receive tracking details via email or SMS.

To track your delivery:

WHAT IS YOUR REFUND AND EXCHANGE POLICY?

• At OffTheGridd, customer satisfaction is our
top priority. If you are not completely happy
with your purchase, we’re here to help.

1. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5–10 business days, and credited back to your original payment method.
Shipping fees are non-refundable, unless the return is due to our error (wrong item or defective product).

2. Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact our support team before sending the product back.

CONTACT INFORMATION?

✉️ : offthegriddza@gmail.com

📞 : ‪+27 74 709 1140‬